Privacy Policy — V & V Overseas Education and Immigration

01 About V & V Overseas Education and Immigration

V & V Overseas Education and Immigration is an independent education, visa, immigration, counselling and application-support consultancy. We handle personal information in connection with services including:

• Student and education visa assistance
• University and college applications & admissions counselling
• Course and institution counselling
• Visitor and tourist visa assistance
• Work visa and employment-related immigration assistance
• Family and dependent visa assistance
• Permanent residence and settlement-related consultancy
• Immigration pathway assessments
• Application and documentation assistance & profile assessments
• SOP / personal statement preparation and related support
• Visa refusal / reapplication assessment
• Other professional services agreed with the Client

02 Information We May Collect

Depending on the service requested, V & V Overseas Education and Immigration may collect different categories of personal information:

2.1 Identity Information

• Full name, date of birth, and gender (where relevant to an application)
• Nationality, passport details, and passport number
• Government-issued identification details (e.g., Aadhaar, national identity cards)
• Photographs, digital signatures, and other identity credentials required for an application

2.2 Contact Information

• Telephone number and WhatsApp number
• Email address, residential address, and postal address
• Emergency contact details where applicable

2.3 Education Information

• Academic qualifications, school, college, and university records
• Degrees, diplomas, transcripts, mark sheets, and provisional certificates
• Course information, academic results, and grading scale proofs
• English / French or other language test scorecards (IELTS, PTE, TOEFL, etc.)
• Educational institution correspondence, offer letters, and admission documents

2.4 Employment Information

• Employer details, job title, and complete employment history
• Salary slips, remuneration details, and employment contracts
• Reference letters, experience letters, and professional qualification certificates

2.5 Financial Information

• Bank statements, savings account statements, and financial balance certificates
• Income tax returns (ITRs), tax deduction certificates, and salary proofs
• Sponsorship information, financial sponsor details, and affidavits of support
• Proof of funds, loan sanction letters, fixed deposits, and property/asset valuation papers
• Payment and transaction details relating to our services

2.6 Immigration and Travel Information

• Previous visa applications, grant letters, and visa refusal letters
• Current immigration status and travel history (entry/exit stamps)
• Immigration correspondence, visa conditions, and compliance notices
• Details regarding previous overstays, deportations, bans, or admissibility issues

2.7 Family and Relationship Information

• Marital status, spouse/partner information, and marriage certificates
• Information regarding children, parents, dependants, and family tree declarations
• Sponsorship documentation and supporting family evidence

2.8 Documents and Supporting Evidence

• Copies of passports, national identity cards, birth and marriage certificates
• Police clearance certificates (PCC) and medical examination documents (where required)
• Statement of Purpose (SOP), letters of recommendation, and curriculum vitae (CV)

2.9 Communication Information

• Emails, WhatsApp chats, SMS, and documented telephone records
• Consultation notes, application approvals, written instructions, and customer feedback

03 Information About Other Individuals

Where the Client provides personal information relating to family members, spouses, children, dependants, sponsors, or referees, the Client confirms that they are legally authorized to share that information and have obtained necessary consent from the individual concerned.

04 How We Collect Information

Information may be collected directly from you or through lawful third-party channels:

• In-person consultations at our office (526 GTB Nagar, Jalandhar)
• Digital communication: Phone calls, WhatsApp messages, emails, and online chat
• Website assessment forms, consultation booking forms, and enquiry submissions
• Documents and applications submitted physically or digitally by the Client
• Official communications with universities, colleges, foreign embassies, and visa application centres (VACs)
• Certified translators, background verification agencies, or authorized legal advisers

05 Purposes for Which We Use Personal Information

We process your personal information strictly for legitimate and specified purposes:

• 5.1 Providing Services: Evaluating eligibility profiles, preparing course and university applications, drafting statements of purpose, compiling visa dossiers, and tracking application status.
• 5.2 Communication: Scheduling appointments, requesting updated documents, sending milestone alerts, conveying official embassy notices, and responding to enquiries.
• 5.3 Compliance & Legal Obligations: Verifying applicant credentials, detecting and preventing document fraud, complying with applicable immigration laws, and maintaining official records.
• 5.4 Administration & Payments: Issuing invoices, recording receipts, maintaining client accounts, and managing contractual obligations.
• 5.5 Business Protection: Preventing misuse of consultancy services, verifying authentic representations, defending legal claims, and securing our digital infrastructure.
• 5.6 Marketing: Sharing relevant updates, scholarship opportunities, and educational alerts in compliance with consent-based marketing standards.

06 Legal Basis and Consent

Processing of personal data is carried out on lawful grounds, including the Client's explicit consent, necessity for performing the consultancy agreement, compliance with legal obligations, and protection of legitimate rights.

Clients may withdraw consent for optional processing at any time by written notice, subject to contractual commitments and statutory retention requirements.

07 Sensitive or High-Risk Personal Information

08 & 09 Sharing Information & Government Authorities

Personal data is shared strictly on a need-to-know basis to execute your visa or educational objectives:

• Government & Immigration Authorities: High Commissions, Embassies, Consulates, Visa Application Centres (e.g., VFS Global, TLScontact), and Immigration Departments (e.g., IRCC, UKVI, US Dept of State, DHA Australia).
• Educational Institutions: Universities, colleges, designated learning institutions (DLIs), and admission offices.
• Support Services: Certified language examiners, credential assessment bodies (WES, IQAS), translation bureaus, and secure courier partners.

Important Note: Once information is lawfully lodged with independent government agencies or universities, that data is processed under their respective statutory rules and privacy notices.

10 International Transfers of Personal Information

Because overseas education and immigration inherently involve foreign jurisdictions, your application materials and personal information may be transmitted to destination countries including the United Kingdom, Canada, United States of America, Australia, New Zealand, Greece, and Schengen member states in compliance with relevant data transfer principles.

11 & 12 Data Security & Client Responsibility

We deploy robust administrative, physical, and digital security measures to safeguard data against unauthorized access, alteration, disclosure, or loss, including password-protected repositories, encrypted communications, and role-based staff access.

13 Data Retention

Personal information is retained only as long as required to fulfill the consultancy purpose, resolve disputes, satisfy statutory accounting/tax periods, and maintain application records for verification. When no longer required, files are securely shredded, deleted, or anonymized.

14 & 15 Client Rights & How to Exercise Them

Under applicable data-protection laws, you have the right to:

• Request confirmation of whether your data is being processed
• Access copies of personal information held in your client file
• Request correction or rectification of incomplete or inaccurate records
• Request erasure of personal data where legally applicable and permissible
• Withdraw consent for optional promotional or non-essential communication

To exercise any of these rights, please write to our Privacy & Grievance Desk at Info@vv-overseas.com.

16 & 17 Withdrawal of Consent & Accuracy

Clients are required to ensure all information provided is accurate and up to date. You must notify us immediately of any change in passport details, marital status, contact numbers, or immigration history.

Withdrawing consent for essential application data may prevent V & V Overseas from completing your visa filing or university application.

18 & 19 Cookies, Analytics & Website Usage

Our website utilizes standard cookies and diagnostic scripts to ensure seamless navigation, improve page loading speed, maintain security, and assess aggregate website traffic.

Visitors can manage cookie preferences through their individual web browser settings.

20 - 27 Communication, Children's Data & Legal Protection

• 20. Social Media: Do not publicly post passports, financial slips, or visa approval letters on social media pages or public forums.
• 21. Marketing: Promotional broadcasts are opt-in and can be cancelled at any time by contacting our support desk.
• 22. Testimonials: Success stories, visa photos, and reviews are published only with the explicit agreement of the candidate.
• 23. Minors & Children: Information relating to minors (under 18) must be provided and authorized by a parent or legal guardian.
• 24. Incident Response: In the unlikely event of a security compromise, rapid containment and mandatory regulatory notifications will be executed.
• 25. Anti-Fraud Commitment: Suspicious, altered, or fabricated documents will be handled strictly according to anti-fraud protocols and regulatory guidelines.
• 26. External Links: We are not responsible for the privacy practices of external third-party sites linked from our portal.
• 27. Professional Records: Complete records are retained in compliance with professional and immigration consultancy recordkeeping requirements.

28 No Sale of Personal Information

29 & 30 Policy Updates & Complaints Process

This Privacy Policy may be updated periodically to reflect legislative amendments, technological enhancements, or administrative procedures. Revised policies will be published with an updated effective date on this page.

If you have any grievance or dispute regarding your data, please contact our designated Grievance Officers in writing for prompt resolution.

31 Contact Details & Grievance Officers

For all data-protection requests, privacy concerns, or official queries, contact:

• Entity: V & V Overseas Education and Immigration
• Primary Email: Info@vv-overseas.com
• Direct Helpline / WhatsApp: +91 8264521273 / +91 7696805479
• Registered Office: 526, Guru Tegh Bahadur (GTB) Nagar, Jalandhar 144001, Punjab, India
• Designated Privacy / Grievance Contacts: Riya Virdi / Rahul Virdi

32 & 33 Governing Law & Inter-Document Relationship

This Privacy Policy is governed by and construed in accordance with the laws of India. It operates in tandem with our Terms & Conditions and individual client service agreements.

34 Client Acknowledgement & Declaration

By engaging V & V Overseas Education and Immigration and providing personal documentation, the Client acknowledges and agrees that:

• I have read, understood, and consented to this Privacy Policy.
• I understand why and how my personal information is collected, verified, and processed.
• I consent to the transfer of my documentation to foreign embassies, educational institutions, and application centres.
• I confirm that all information and documents supplied by me are truthful, valid, and genuine.
• I understand my privacy rights and know how to reach the designated grievance officers.