Terms & Conditions — V & V Overseas Education and Immigration

1 Nature of Our Services

V & V Overseas Education and Immigration provides consultancy, counselling, documentation and application-assistance services relating to international education, visas and immigration, within the scope of services it is legally permitted to provide.

Depending on the service purchased, this may include:

• Student/education visa assistance
• University, college and course counselling
• Visitor/tourist visa assistance
• Work visa and employment-related immigration assistance
• Family and dependent visa assistance
• Permanent residence and settlement-related consultancy
• Immigration pathway assessment
• Application/documentation guidance
• Profile assessment
• SOP/personal statement and related application-support services
• Visa refusal/reapplication assessment
• Other international education, visa and immigration-related consultancy services agreed with the Client

The exact services included in a Client's package will be determined by the service agreement, quotation, invoice or written confirmation issued by V & V Overseas Education and Immigration. Services not expressly included in the Client's written service agreement, quotation, invoice or written confirmation shall be treated as outside the agreed scope of services and may be subject to additional fees where applicable.

2 No Guarantee of Visa, Admission or Immigration Outcome

V & V Overseas Education and Immigration does not guarantee:

• Visa approval
• University or college admission
• Scholarship approval
• Work permit approval
• Permanent residence
• Immigration approval
• A particular visa processing time
• A particular immigration outcome
• A particular financial or employment outcome

The final decision regarding a visa, immigration application, admission, permit or immigration status is made exclusively by the relevant government authority, immigration authority, embassy/consulate, educational institution, employer or other authorised third party.

Any discussion regarding eligibility, prospects, estimated processing time or possible outcome is an assessment based on information available at the time and must not be treated as a guarantee. Any examples of previous successful applications, testimonials, approvals or outcomes are provided for general information only and do not constitute a representation or guarantee that the Client will receive the same or a similar result.

3 Client Information and Eligibility

The Client is responsible for providing complete, accurate and truthful information. The Client must disclose all material information relevant to their application, including where applicable:

• Previous visa applications and visa refusals
• Immigration history, previous overstays, or deportation/removal history
• Immigration bans or restrictions
• Criminal convictions or pending proceedings where legally relevant
• Previous applications made under different identities or passports
• Education history and employment history
• Financial circumstances and relationship/family information
• Previous travel history and any other information requested

Failure to disclose relevant information may negatively affect the application. V & V Overseas Education and Immigration shall not be responsible for consequences arising from information that is incomplete, inaccurate, misleading or deliberately withheld by the Client.

The Client must promptly inform V & V Overseas Education and Immigration if any information previously provided becomes inaccurate or changes before a relevant application or submission is made.

4 Genuine Documents and Information

If V & V Overseas Education and Immigration becomes aware of potentially fraudulent or materially misleading information, V & V Overseas Education and Immigration may suspend or terminate the service.

No refund shall automatically become payable merely because an application is suspended or terminated due to the Client's fraudulent, misleading or undisclosed information, subject to applicable law and the specific service agreement.

The Client acknowledges that V & V Overseas Education and Immigration may decline to submit an application where the information or documents provided are considered insufficient, inconsistent, potentially fraudulent or otherwise unsuitable for lawful submission.

5 Responsibility for Documents

The Client is responsible for providing documents within the timeframes communicated by V & V Overseas Education and Immigration. The Client must ensure that:

• Documents are genuine and valid;
• Information is accurate;
• Documents are readable and complete;
• Translations, where required, are accurate;
• Passports and other identity documents are valid;
• Financial documents genuinely belong to the relevant person/entity;
• Information supplied in forms and declarations is correct.

V & V Overseas Education and Immigration may identify apparent inconsistencies or missing documents, but the Client remains ultimately responsible for the accuracy and authenticity of their information and documents. Where the Client is responsible for obtaining, signing, certifying, translating or verifying a document, the Client remains responsible for completing that requirement correctly and within the applicable deadline.

6 Government and Third-Party Decisions

V & V Overseas Education and Immigration has no control over decisions made by immigration authorities, embassies, consulates, governments, visa application centres, universities, colleges, employers, scholarship providers, examination bodies, airlines, insurance providers, or other third-party organisations.

Changes in immigration rules, admission requirements, government policies, financial requirements, processing systems, quotas or procedures may occur after the Client has engaged V & V Overseas Education and Immigration.

7 Changes in Immigration and Education Rules

International immigration and education requirements can change without prior notice. V & V Overseas Education and Immigration will generally work on the basis of the rules and requirements applicable at the relevant time.

If a material change in law, policy or eligibility requires substantial additional work, the Client may be required to purchase additional services or agree to revised fees. Any additional work arising from a change in law, policy, eligibility requirements or Client circumstances is not automatically included in the original service fee.

8 Professional and Consultancy Fees

The Client agrees to pay the consultancy/service fees communicated by V & V Overseas Education and Immigration before commencement of the relevant service.

Unless expressly stated otherwise, V & V Overseas Education and Immigration's professional fees do not include third-party charges such as:

• Government visa fees & immigration application fees
• University/college application fees & tuition fees
• Biometrics fees & medical examination fees
• English/French or other language test fees
• Translation fees & courier charges
• Insurance & police clearance certificates
• Credential assessments & document certification/notarisation
• Travel expenses, accommodation, air tickets, or other third-party charges

Such charges are payable separately by the Client. Additional services requested by the Client outside the agreed scope may be charged separately and will be confirmed in advance.

9 Government and Third-Party Fees

Government, embassy, university and other third-party fees are generally outside V & V Overseas Education and Immigration's control. Once paid to a third party, such fees may be non-refundable or subject to that third party's refund policy. V & V Overseas Education and Immigration cannot guarantee the refund of any third-party fee.

10 Payment Terms

The Client must make payments according to the payment schedule communicated by V & V Overseas Education and Immigration. Where instalments have been agreed, failure to make a scheduled payment may result in suspension of services until the outstanding amount is paid.

V & V Overseas Education and Immigration may decline to proceed with further work where agreed fees remain unpaid. Commencement or continuation of services is conditional upon receipt of the applicable payment.

11 Refund Policy

Refund eligibility will depend on:

• The specific service purchased;
• The stage at which the Client requests cancellation;
• Work already completed by V & V Overseas Education and Immigration;
• Any third-party services already purchased;
• The written service agreement/invoice applicable to the Client; and applicable law.

Visa refusal by itself does not automatically entitle the Client to a refund of professional fees, unless the applicable written service agreement specifically provides otherwise.

No refund shall be due for work already commenced / completed, services already delivered or third-party fees already incurred, except where required by applicable law or expressly agreed in writing.

12 Cancellation by the Client

A Client wishing to cancel services should submit the cancellation request in writing within 12-24 hours (after giving consent and paying fee to start working on one’s profile).

Upon cancellation, V & V Overseas Education and Immigration may calculate any refundable amount after considering:

• Work already commenced / completed;
• Documents already reviewed/prepared;
• Forms already completed;
• Applications already submitted;
• Appointments already arranged;
• Third-party payments already made;
• Administrative expenses; and specific applicable cancellation terms.

13 Application Submission

Before submission, the Client should carefully review the information provided in the application. Where the Client has been given an opportunity to review and confirm the application, the Client is responsible for notifying V & V Overseas Education and Immigration of any errors or omissions before submission.

Once an application has been submitted, changes may not always be possible and may be controlled entirely by the relevant authority. Where the Client expressly confirms that an application or document is ready for submission, that confirmation may be treated as the Client's approval to proceed.

14 Visa Refusal

If an application is refused, V & V Overseas Education and Immigration may offer a refusal assessment/review as a separate service. A refusal does not automatically mean that the Client is entitled to reapply immediately.

Depending on the circumstances, a new application, administrative review, appeal, reconsideration, judicial review or another remedy may or may not be available. Any refusal-related assessment, appeal, administrative review, reconsideration, judicial review or reapplication service will only be provided where separately agreed and may be subject to a separate fee.

15 Immigration Bans, Previous Refusals and Adverse History

Clients must disclose previous refusals, cancellations, removals, deportations, overstays, bans, inadmissibility issues and other relevant immigration history. Where a client has an existing or suspected immigration ban/restriction, V & V Overseas Education and Immigration may conduct an initial assessment based on provided documentation, but does not guarantee that a ban or restriction can be removed or overcome.

Where specialist legal representation is required, V & V Overseas Education and Immigration may recommend that the Client obtain advice from an appropriately authorised lawyer, solicitor, barrister, regulated immigration adviser or other qualified professional in the relevant jurisdiction.

16 Legal and Regulated Services

V & V Overseas Education and Immigration provides consultancy and application-support services only within the scope of the services it is legally permitted and qualified to provide. Where a matter requires regulated legal representation, advocacy, litigation, judicial review, or specialist legal advice, the Client may be referred to an appropriately authorised professional. Nothing in these Terms creates a solicitor-client, barrister-client or attorney-client relationship.

17 Client Communication

V & V Overseas Education and Immigration may communicate with the Client by Email, Telephone, WhatsApp, SMS, in-person meetings, or other agreed channels. The Client is responsible for maintaining accurate contact details and checking communications regularly.

18 Client Deadlines

The Client must respond to requests for information and documents within communicated timeframes. V & V Overseas Education and Immigration will not be responsible for missed application deadlines, expired documents, or adverse decisions caused by the Client's failure to provide information or documents on time.

19 Processing Times

Any processing time communicated is strictly an estimate. Government workloads, background checks, policy shifts, and administrative procedures are outside V & V Overseas Education and Immigration's control.

20 University and Course Selection

Where education counselling is provided, assistance is based on available information. Admission decisions rest solely with educational institutions. Clients should independently review course content, tuition fees, accommodation, work rights, and accreditation before accepting an offer.

21 Changes to Client Circumstances

The Client must immediately report material changes in circumstances, including marriage, divorce, birth of children, employment changes, financial adjustments, address/passport updates, or criminal matters.

22 Confidentiality

V & V Overseas Education and Immigration treats Client information as confidential and processes it solely for legitimate service purposes, sharing only with required institutions, embassies, visa application centres, and verified service partners.

23 Personal Data

Collection and handling of personal data (passport info, academic history, financial records) comply with applicable privacy and data-protection standards.

24 Use of Third-Party Service Providers

We work with universities, visa application centres, translation providers, medical clinics, courier partners, and credential evaluators. We are not liable for independent errors, delays, or failures caused by third-party organisations.

25 No Misrepresentation

Clients are strictly prohibited from submitting false documentation, concealing material facts, or misrepresenting financial/academic standings. We reserve the immediate right to terminate services if misrepresentation is identified.

26 Marketing and Testimonials

Genuine testimonials and reviews are used for marketing purposes only where separate written client consent is provided.

27 No Unauthorised Representation

V & V Overseas Education and Immigration is an independent private consultancy and does not represent itself as a government department, embassy, university, or immigration authority.

28 Limitation of Liability

To the maximum extent permitted by applicable law, V & V Overseas Education and Immigration shall not be liable for losses arising from government decisions, university rejections, policy shifts, client delays, or third-party failures.

29 Force Majeure

We shall not be liable for delays or failures in performance caused by natural disasters, epidemics/pandemics, governmental shutdowns, technical grid outages, war, strikes, or major extraordinary events.

30 Complaints & Grievance Redressal

Clients with service concerns should submit a written notice detailing the issue to Info@vv-overseas.com. We will review and provide a structured response within a reasonable timeframe.

31 Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India. Any legal disputes shall be subject to the exclusive jurisdiction of the competent courts in Jalandhar, Punjab, India.

32 Amendments

V & V Overseas Education and Immigration reserves the right to amend these Terms from time to time. The version accepted at the time of client onboarding governs the ongoing engagement unless statutory requirements mandate updates.

33 Severability

If any clause of these Terms is deemed invalid or unenforceable, the validity of the remaining provisions shall remain in full force and effect.

34 Entire Agreement

These Terms, combined with the individual signed client quotation, invoice, and service agreement, constitute the entire agreement between the Client and V & V Overseas Education and Immigration.

35 Client Acknowledgement & Sign-off

By engaging V & V Overseas Education and Immigration, the Client confirms and declares that:

• I have provided truthful, accurate and complete information.
• I understand that visa, immigration and admission decisions are made solely by relevant authorities or institutions.
• I understand that V & V Overseas Education and Immigration cannot and does not guarantee a particular outcome.
• I understand that government and third-party fees are separate from consultancy fees.
• I agree to provide requested documents within the required timeframes.
• I agree not to provide or request fraudulent or misleading documentation.
• I have read, understood, and agree to be bound by these Terms & Conditions.